Patient support specialist training is a perfect course for people who want to work with patients in a medical environment but a non-clinical position. Graduates of the program works as medical administrative assistants, patient service representatives, unit secretaries, medical customer service agents, and other related positions. Students can also expect to learn a wide array of skills including customer service, medical asepsis, patient conflict resolution, patient education, knowledge of insurance, electronic health records, phone call etiquette, and a variety of computing and software skills.
Offered by CCRI, the patient support specialist program is eligible for 7 prior-learning credits that may be applied toward an academic certificate in medical insurance billing & coding. The completed certificate is stackable toward an associate’s degree in general studies.
This is a free, 8-week course is made possible by CCRI, the Office of the Postsecondary Commissioner’s Woonsocket Education Center, the Rhode Island Department of Labor & Training’s Real Jobs RI program and the Rhode Island Foundation.
